WHAT DO THE LIGHTS ON YOUR PROXY MEAN?
The lights on your Proxy communicate its status.
• Blue – Your child is processing your request.
• Red – Your child’s microphone on and off button was pressed.
• Orange – Your child is experiencing internet connectivity issues.
• The Do Not Disturb feature is turned on.
1. Press and hold the Action button (behind left ear).
2. Wait until the light ring turns green (about 25 seconds).
Fast Shipping and Professional Packaging
We offer a wide range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained to pack your goods precisely according to the specifications that we supply. Before shipping, all goods will be thoroughly examined and secured. Every day we ship thousands of packages to clients from all over the world. This shows how we're dedicated to becoming the biggest retailer on the internet. The warehouses and centers of distribution are in Europe, as well as the USA.
Note: Orders containing more than one product will be assigned a distinct processing time, depending on the specific item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The inventory is always changing and we cannot control it completely because multiple parties are involved, including our factory and warehouse. The actual stock levels can fluctuate at any time. Please understand it may happen that your order will be out of stock when your order has been made.
Our policy is valid for 30 days. If you don't receive your product within 30 days, we are not able to provide the option of a refund or exchange.
Your item should be in its original packaging and not be used. You must have the item in the original packaging.
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